NEC Has A New Tool For Your SL1100 Phone System ? Avaya ...

NEC?recently released the SL1100 Communications Analyst, a call accounting software program. This handy tool allows you to monitor and analyze telephone calls, understand telephone usage and utilize that information to improve the overall experience of your callers and your office?s efficiency. Incoming and outgoing calls are tracked accurately along with the date and time of the call.

Communications Analyst increases productivity, facilitates billing, and helps detect toll fraud and telephone abuse. Reports include extension/line summaries, department summaries, date, time, longest/most expensive calls and most frequently called numbers. These reports can be used to improve its business effectiveness and reduce costs.

If you have a call center or large sales team or feel your business could benefit from call accounting software, call Teltek today!

Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.

By: Carrie Green March 14, 2013.

Tags: call accounting software, call center solutions, Communications Analyst, NEC SL1100, NEC telephone system, Teltek

This entry was posted on Thursday, March 14th, 2013 at 2:11 pm and is filed under Products & Services. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Source: http://myteltek.com/blog/2013/03/nec-has-a-new-tool-for-your-sl1100-phone-system/

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